Terms and conditions

1.1 By purchasing in the online store Casacarine, you automatically agree to these purchase conditions.

 

 

 

1.2. The rules of purchase and sale of goods of this online store www.casacarine.com  (hereinafter referred to as the “Rules”), with the consent of the Buyer (the Buyer must read the rules before purchasing),

 

1.3 www.casacarine.com is managed by the Legal Entity:

 

MB Interactus Į.K. 305818374, VAT code LT100014255615, company registration address, Rožių str. 16, Bartoniai, LT-55310 Jonava district.

 

 

 

1.4. Casacarine reserves the right to change, amend or supplement the Rules at any time, taking into account the requirements established by legal acts, the new rules come into force only for new buyers, and the existing rules apply to existing buyers according to which they concluded the transaction at the time of purchase.

 

 

 

1.5. The online store www.casacarine.com is operating worldwide.

 

 

 

1.6. You have the right to buy in our e-shop:

 

 

 

1.6.1. able-bodied natural persons, i. persons who have reached the age of majority and whose capacity is not restricted by court order;

 

 

 

1.7.2. minors between the ages of fourteen and eighteen, only with the consent of their parents or guardians;

 

 

 

1.8.3. legal entities;

 

 

 

1.9.4. authorized representatives of all the above persons.

2. Protection of personal data and privacy conditions

 

 

 

2.1. In order to order goods in the online store Casacarine, the buyer must register in this online store by entering his registration name and password, and the buyer has the opportunity to purchase as a guest. When registering, the buyer also enters their home address, phone number, email address. By confirming these rules, the Buyer agrees that the e-mail address specified by the Buyer will send information messages necessary to fulfill the order, collect the Buyer's data required to process orders, purchases, returns, as well as information about the change of Casacarine rules. to solve problems related to the ordering, purchase, return of goods, as well as to fulfill other contractual obligations.

 

 

 

2.2. The buyer must provide complete, complete and correct information about himself in the registration form. If the Buyer provides inaccurate, false or misleading data in the registration form, Casacarine has the right to cancel the Buyer's registration and delete the data or restrict the Buyer's access to the online store, but after making a payment on the correction of data if inaccurate data have been provided.

 

 

 

2.3. When ordering goods, the buyer must indicate his / her personal data necessary for ordering the goods: name, surname; delivery address of the goods, payer's address, e-mail, telephone number. it confirms that these data will be used exclusively for the purposes of ordering goods from the supplier's system in the online store www.casacarine.com  undertakes not to disclose such information to third parties, except for Casacarine partners providing delivery of goods or other services related to the proper execution of the Buyer's order. In all other cases, any personal data of the Buyer may be disclosed to third parties only in accordance with the procedure provided for by the legal acts of the Republic of Lithuania.

 

4.4. Rules 4.2. The Buyer may exercise the right provided for in paragraph 1 only if the goods have not been damaged or substantially altered in appearance or use, as well as if the goods have not been used and no signs of use are visible on them, or if the buyer refuses the goods not received.

 

4.5. The buyer is entitled to a 30 day money back guarantee while making a purchase.

 

4.6 The buyer is entitled to warranty service for the product.

 

4.7 The buyer has the right to customer service, which is performed by e-mail. by e-mail info@casacarine.com also use all the necessary information on the website to find out the details about the order fulfillment and the ordered goods, as well as the buyer can view the most frequently asked questions, and if you do not find the answer always ask about goods and order fulfillment on the Casacarine Facebook page, or by phone, whose number you receive by e-mail. If the purchase flow increases, the telephone number may temporarily not work, but by calling the specified telephone number Casacarine must inform the buyer how he can contact customer service in another way, i.e. voicemail an email address where the customer can contact customer service.

 

4.8 The buyer has the right to receive compensation or a discount for another product if the delivery of the product is delayed, before that the buyer must contact the Casacarine customer service department by e-mail. email info@casacarine.com

 

4.9 The buyer has the right to request a discount code or discount before concluding a transaction.

5. Obligations of the Buyer

 

 

 

5.1. In order to purchase the product, the buyer must pay for it in advance by a convenient payment method.

 

 

 

5.2. The buyer undertakes not to pass on his login details to third parties. If the Buyer loses the login data, he must immediately inform about it by the means of communication specified in the section "Contacts", and the Buyer has the opportunity to recover the login data if he / she forgot the password. click I forgot my password and the password will be emailed to you. e-mail to the buyer, Casacarine does not see and technically cannot see the password of the buyer's account due to the buyer's security and safety, ie the information is intended only for the buyer,

 

 

 

5.3. By using the Casacarine online store, the Buyer undertakes to comply with these Rules, other conditions clearly indicated in the online store and not to violate the legal acts of the Republic of Lithuania.

 

5.4 The buyer undertakes to notify Casacarine if he has not received the goods within the set deadline, and if the goods are lost on the way, casacarine.com undertakes to send a new product or return the money to the buyer at his own expense.

 

6. Casacarine rights

 

6.2. If the Buyer tries to compromise the stability and security of the online store casacarine or violates its obligations, casacarine has the right to immediately and without notice restrict or suspend the use of the online mall or cancel the Buyer's registration in exceptional cases, but if the buyer has purchased the product and wants to cancel the transaction. .lt can do this only after the transaction is completed, i.e. how the money is returned to the buyer.

 

6.3. Due to technical malfunctions of the website, which occur due to force majeure circumstances, the website may be temporarily inoperable, but Casacarine must restore the website if it is possible for the buyer to find contact information.

 

6.4. Casacarine has the right to cancel the buyer's order if the ordered goods are not in the warehouses of casacarine suppliers, in which case casacarine notifies the buyer about the canceled transaction and returns the money to the buyer's account.

7. Lecture obligations

 

7.1. Casacarine undertakes to enable the Buyer to use the services provided by the online store under the conditions set forth in these Rules and the online store.

 

7.2. Casacarine undertakes to respect the Buyer's right to privacy to the personal information belonging to him / her specified in the online store registration form, except for the cases specified in the laws of the Republic of Lithuania and the “Rules on Personal Data Protection and Privacy Conditions”.

 

 

 

7.4. Casacarine, due to important circumstances being unable to deliver the ordered goods to the Buyer, undertakes to offer a similar or as similar a product as possible. If the Buyer refuses to accept an analogous or similar product, Casacarine undertakes to return the money paid to the Buyer within 10 working days at the latest, if the advance payment has been made only if the buyer does not agree to accept the analogous product.

7.5 Casacarine undertakes to provide the buyer with as accurate information as possible about the goods based on the description of the suppliers.

7.6 Casacarine undertakes to respond to the customer's e-mail. email or Facebook message within 48 hours.

7.7 At the request of the buyer, Casacarine must cancel the order and return the money if the buyer returns the product or the product has not yet been shipped and the buyer has requested a refund.

 

7.8 Upon receipt of payment, casacarine must inform the buyer about the order by e-mail. by e-mail or sms, but due to technical problems in rare cases the buyer may not receive confirmation - in this case casacarine.com undertakes to confirm the status of the order by writing to the e-mail. email, phone or Facebook message.

7.9 Casacarine must send the shipment tracking number as the goods are sent by e-mail. by mail or sms.

7.91 Casacarine must send all shipments only in a registered manner with shipment tracking numbers.

7.92 Casacarine must inform the buyer if the order execution procedure changes or additional problems occur, but if this is not done due to lack of information e.g. if a third party makes a mistake while sending the order and casacarine is not aware of it, it is recommended to contact casacarine customer service and casacarine undertakes to correct the error related to incorrect execution of the order in all cases factor such as packing errors or technical problems.

 

8. Prices of goods, payment procedure and terms

 

 

 

8.1. The prices of the goods in the online store and in the formed order are indicated in euros.

 

 

 

8.2. The buyer pays for the goods in one of the following ways:

 

 

 

8.2.1. Payment by bank transfer is a prepayment when the Buyer, after printing the order, online or going to the nearest bank branch, transfers the money to the bank account, and the Buyer can pay at the maximum, pearl terminal.

 

 

 

8.3 Companies can buy in the casacarine store only by contacting info@casacarine in advance, if the companies do not contact without prior coordination - they are not invoiced due to the fact that casacarine.com participates in the IOSS system, so they cannot sell goods to companies in general .

 

Prekių pristatymo terminas pradedamas skaičiuoti pirkėjui atlikus apmokėjimą casacarine internetinėje parduotuvėje.

 

9. Prekių pristatymas

 

Prekių pristatymas Pirkėjui:

 

9.1. The buyer, having chosen the delivery service at the time of ordering, undertakes to indicate the exact place of delivery of the goods.

 

 

 

9.2. The buyer undertakes to accept the goods from the courier in cases where the buyer does not want to cancel the transaction, and in cases where the goods are sent to Lietuvos paštas and Lietuvos paštas does not deliver the goods to the home. to withdraw the goods, the money back period starts when the goods start to be transported back to the buyer, this is because casacarine seeks to prevent abuse if the buyer refuses the goods earlier casacarine returns the money to the buyer and the buyer could withdraw the goods from the post office by returning both the goods and money . The buyer can also go to the post office and refuse the goods at the post office - in this case the goods could go to the supplier and the buyer would be refunded within ten working days, usually immediately after casacarine receives information that the goods are traveling to the supplier. the refund takes up to two business days to reach the buyer's account if the buyer pays for the goods by bank transfer, if the buyer pays for the goods by card the money usually returns to the buyer's card account within 3-7 working days collection companies, therefore casacarine cannot speed up this process.

 

9.2.1

Refund procedure

For your convenience, you can return the item that did not satisfy you and get your money back. You can return the product within 14 days of receiving the product, the product must be unused and in the same condition as when you received it, we will return the money to you up to 10 working days, we usually return it sooner.

Necessary return procedure:

1. Contact us by email. email info@casacarine.com

2. We will send you a refund form which you will need to complete and sign.

3. You will send the product to the specified address, which we will write to you, the cost of returning the product is borne by the customer. Send the product to Lietuvos paštas and it will cost you about 2 euros.

 

4. Upon receipt of the product, we will evaluate its condition and if the product has not been used, we will refund up to 10 working days.

If the goods are shipped and travel to the buyer's address, the buyer can return the goods only after receiving it and sending it to the seller, except in cases where the shipment is lost.

9.3. The goods are delivered by the parcel service on behalf of the seller or his authorized representative.

 

9.4.1. The delivery price is indicated on the billing page.

 

 

9.4.3. Delivery of goods outside the territory of the Republic of Lithuania shall be carried out by Lithuanian Post or by any other method that is as fast and economical as possible.

 

9.5. Casacarine delivers the goods to the Buyer in accordance with the terms specified at the time of purchase of the goods. These terms are preliminary and do not apply in cases when the Seller does not have the required goods in stock and the Buyer is informed about the shortage of the goods ordered by him. At the same time, the Buyer agrees that in exceptional cases the delivery of goods may be delayed due to unforeseen circumstances beyond the control of casacarine.

9.5.0 Delivery time from 10 to 30 working days as to which goods are subject to faster delivery we will inform the buyer by e-mail. in the store after the item or on the billing page.

 

 

 

Due to unforeseen circumstances such as the load of intermediaries or carriers or human error, the goods may be delayed in advance if this happens.

 

 

 

9.5.1

 

The warranty service is valid for household appliances and electronics and is valid for 2 years. If the buyer damages the product due to negligence - the warranty repair of the product is not valid.

 

 

 

9.6. Every order is processed as soon as possible. In each case, the Buyer will be notified of the delivery by telephone or e-mail. The order delivery time will be agreed with the Buyer by the order administrator.

 

 

 

9.7. In all cases, Casacarine  is released from liability for violation of the terms of delivery of goods, if the goods are not delivered to the Buyer or are not delivered on time due to the fault of the Buyer or due to circumstances beyond the Buyer's control.

10. Product quality guarantee and expiration date

 

 

 

10.1. The characteristics of each product sold are generally indicated in the product description accompanying each product.

 

 

 

10.2. Casacarine is not responsible for the fact that the goods in the online store may not correspond in their color, shape or other parameters to the actual size, shape and color of the goods due to the characteristics of the monitor used by the Buyer.

 

 

 

10.3. The actual product may differ slightly from the one shown in the illustration, and the illustration may contain parts that are not included in the product.

 

 

 

10.6. Casacarine provides after-sales service for goods.

 

 

 

10.7. The document confirming the warranty service is an order formed and paid for by the buyer in the Casacarine online store.

 

 

 

10.10 Casacarine is only liable for warranty service failures that have occurred due to spontaneous wear or tear of the product, Casacarine reserves the right to decide which goods are spontaneously worn,

 

10.11 Warranty service is not valid:

 

1. For externally damaged apparatus, i.e. if you see any signs of falling, cracks, or other signs that the phone has been dropped or crushed.

 

10.12 For machines that have received moisture, dust or weightlessness and are visible inside the machine or are identified by special identifiers.

 

10.13 Apparatus that has been disassembled, unscrewed by a customer or other third party who is not a partner or representative of Casacarine.

 

The 10.14 phone battery is covered by a 6-month warranty.

 

10.15 for single use or hygiene products.

11. Return and exchange of goods

 

 

 

11.1. The goods are returned in accordance with the Government of the Republic of Lithuania Resolution No. 697 of the Republic of Lithuania

Government Resolution No. 22 of 22/07/2014 738, hereinafter - Retail

trade rules) and the provisions of the Civil Code.

 

 

 

11.2 .. When returning the goods to the buyer, the following conditions must be met:

 

 

 

11.2.1. the returned product must be in the original neat, clean packaging;

 

 

 

11.2.2. the goods must be undamaged by the Buyer;

 

 

 

11.2.3. the product must not have lost its commercial appearance (undamaged labels, peel-off protective film, no signs of use, etc.);

 

 

 

11.2.4. the returned goods must be in the same configuration as received by the Buyer;

 

 

 

11.5. Casacarine has the right not to accept the goods returned by the Buyer if the Buyer does not follow the procedure for returning the goods set out in this Article.

 

11.6 A defective product may be replaced with an analogous one, in which case the Buyer must return the product and the Seller (suppliers) shall replace the product with a new one within the set delivery time. A new product is ordered only after Casacarine receives the product, which was previously delivered to the buyer.

 

11.7 in case of suspicion regarding proof of purchase -www.casacarine.com has the right to ask the buyer to show a copy of the order or payment receipt.

2. Liability

 

12. Out-of-court disputes may be heard on the EGS platform, as well as out-of-court disputes shall be resolved by the State Consumer Rights Protection Service. The EGS link can be found here https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage

 

 

 

12.6. In the event of damage, the guilty party compensates the other party for the direct damage.

13.1. Casacarine can initiate various promotions in the online store at its own discretion.

 

 

 

13.2. Casacarine has the right to unilaterally, without separate notice, change the terms of the shares, as well as cancel them. Any change or cancellation of the terms and conditions of the shares is only valid in advance, i.e. from the moment of their performance.

 

 

 

14. Exchange of information

 

 

 

14.1. Casacarine sends all notifications to the e-mail address and sms message provided in the Buyer's registration form.

 

 

 

14.2. The Buyer shall send all notices and questions in the Casacarine Online Store by the means of communication specified in the “Contacts” section.

 

 

 

15. Final provisions

 

 

 

15.1. These rules have been drawn up in accordance with the legal acts of the Republic of Lithuania.

 

 

 

15.2. The law of the Republic of Lithuania shall apply to the relations arising on the basis of these rules.

 

 

 

15.3. All disputes arising out of the application of these rules shall be settled by negotiation. If no agreement is reached, disputes shall be settled in accordance with the laws of the Republic of Lithuania.

 

 

 

16. The return conditions take effect from 31/03/2020

 

We fully understand your needs and sense of security, so we give you the opportunity to return the unreliable product, we will return the money to your account, we usually return the money within 2 working days, but in exceptional cases it can take up to 10 working days to complete the refund form. In any case, we want you to be satisfied, so we can always offer an alternative product that better meets your expectations, the money back guarantee is valid for 10 working days after delivery of the product to the buyer. Masks and respirators are non-refundable if opened.

 

 

 

If the terms of Casacarine contradict the Civil Code, the Civil Code shall prevail.